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Talent management.

Management level proposed courses: knowledge management, human resource management, leadership and fundamentals of strategic management.

Legacy and succession issues plague rising economies. Attracting the local talent to stay is becoming increasingly difficult. This is especially the case for the family run businesses and also local government lead industries. Many MNCs have to bring in their own qualified staff making that an added cost and a disincentive to work in Malaysia. Thus, Malaysia has been experiencing a brain drain. The case study explores the generational differences in retaining staff and the challenges of a global demand and war for top talent. This affects emerging economies that are competing to keep their top talent from being lured away by their competitors. Brain drain is occurring in almost all sectors, but the Malaysian accountancy sector is the most affected. In view of this issue, this case addresses the common challenges facing accounting firms which is talent management and succession planning. ABC Ltd, a fictional firm is one of the Big Four accounting firms (four largest international accountancy and professional services firms), chosen as the context. Jeremy Tan is a manager of ABC Ltd

This case is the basis for class discussion and group presentations. Students will be able to understand generational differences, apply strategies to recruit and retain high-potential talent, and develop awareness of issues regarding Generation Y in Asia.

Teaching notes.

This study aims to investigate the determinants of herd behavior in online hotel service evaluations, focusing on the cultural and geographic distance characteristics of customers.

On the basis of 381,462 TripAdvisor reviews of hotels in the USA written by more than 100,000 customers from 92 countries, this study uses the empirical analysis to explore the collective roles of cultural distance, geographic distance and hospitality experience on herd behavior in online hotel ratings.

Cultural and geographic distances between customers and product and service locations positively affect herding and these two effects are substitutable. The hospitality experience of customers attenuates the impacts of distances on herding. These results are robust for multiple hotel service ratings.

Findings help hotels understand perceptual biases of customers on hotel services under the social influence and consequently develop effective marketing strategies to boost hotel revenues and increase profitability.

The research contributes to hospitality and online review literature by understanding how cultural and geographic distances shape online hotel service evaluations under the root of the uncertainty of decision-making and the observation of others’ behavior. The research also contributes to the distances in international business literature by deepening the understanding of the substitution and heterogeneity of distance effects. Methodologically, a time-varying and monotonously increasing variable is constructed to depict customers’ hospitality experience. The extensive data volume ensures the generalizability of our results.

This chapter derives sentiment indicators (implied volatility and implied skewness) from the option pricing models of Corrado and Su (1996), Bakshi, Kapadia, and Madan (2003), and Zhang, Zhen, Sun, and Zhao (2017), and then integrates these sentiment indicators with artificial intelligence deep neural network (AIDNN) for developing the behavioral finance AIDNN (BFAIDNN) algorithms. We apply the BFAIDNN algorithms to daily derivatives data of Taiwan Futures and Options markets from 2015 to 2017. Our results demonstrate that the trading strategies established by the BFAIDNN algorithms can generate positive rewards.

The purpose of this paper is to study the correlation between the dynamic features of the running-in attractor and the wear particle group, so as to characterize the running-in attractor by means of the wear particle group.

Wear particles are collected in phased wear experiments, and their dynamic features are investigated by the equivalent mean chord length L. Then, the correlation between the equivalent mean chord length L and the correlation dimension D of the running-in attractor is studied.

In the wear process, the equivalent means chord length L first decreases, then remains steady, and finally increases, this process agrees with the increase, stabilization and decrease of the correlation dimension D. Therefore, the wear particle group has a dynamic nature, which characterizes the formation, stabilization, and disappearance of a running-in attractor. Consequently, the dynamic characteristics and evolution of a running-in attractor can be revealed by the wear particle group.

The intrinsic relationship between the wear particle group and the running-in attractor is proved, and this is advantageous for further revealing the dynamic features of the running-in attractor and identifying the wear states.

Sustainability and competitiveness have received extensive attentions. Despite a large number of studies on sustainability and competitiveness in the construction industry, little research has been conducted to holistically explore the interactions between these two concepts. From a dynamic transition perspective, the purpose of this paper is to link sustainability and competitiveness of construction firms by developing a Sustainability-Competitiveness Dynamic Interaction Framework (SCDIF).

Conceptual theory-building approach was adopted to develop the conceptual framework. It is an iterative analysis and synthesis process, which involves reading literature, identifying commonalities and differences, synthesizing, proposing an initial framework, collecting additional literature, and revisiting and revising the framework.

There are complex interactions between sustainability and competitiveness of construction firms. This leads to uncertain relationships between sustainability and competitiveness, which is context dependent. Under evolving economic and socio-political environments, sustainability and competitiveness of construction firms could transition from mutually exclusive to mutually supportive, and finally merge into “sustainable competitiveness.”

A SCDIF proposed in this study demonstrates that the interactions between sustainability and competitiveness evolves according to the evolving economic and socio-political environments and firms’ strategies, and thus the relationships and interactions between sustainability and competitiveness are context dependent. This framework helps corporate managers to understand how corporate sustainability and competitiveness interact with each other, thereby informing their decision-making of sustainability strategy. Similarly, the framework provides useful references for policymakers to understand the mechanisms of transitioning industries toward sustainable competitiveness.

The proposed framework offers a new perspective for understanding sustainability and competitiveness. From the dynamic transition perspective, this study effectively illustrates that the interactions between sustainability and competitiveness evolves according to the evolving economic and socio-political environments and firms’ strategies. Compared to existing approaches, the dynamic and holistic approach proposed in this paper provides the capacity to capture the complexity of sustainability and competitiveness.

This chapter seeks to investigate the role of student emotional intelligence (EI) in countering in-class cyberloafing behaviour by students, by exploring the mediating role of boredom proneness through a quantitative approach. A sample of 163 postgraduate university students in India was selected. The authors assessed the mediation model using PROCESS macro. The authors found that students who are more aware of their emotions are better equipped to handle internal and external distractions and work towards a desired goal or outcome and therefore are less likely to experience boredom. Results from this study revealed a significant direct and indirect negative relationship between students’ EI and cyberloafing behaviour. This chapter contributes to the body of literature by highlighting the positive effects of EI as an important antidote to student cyberloafing behaviour. On the practical front, the findings of this study can be used by academicians who are charged with the responsibility of understanding and enhancing student learning by diminishing cyberloafing behaviour among them. The proposed framework could provide a foundation for countering cyberloafing behaviour in educational settings.

In the context of global economic downturn and intense competition, firms are increasingly resorting to supply chains to acquire capital support and achieve sustainability. This study aims to investigate the effect of supply chain finance (SCF) on corporate sustainability performance (CSP) and identifies SCF-related recipes for CSP.

Based on a sample of 1,038 firms that disclose CSP – namely, corporate financial performance (CFP) and environmental, social and governance performance (ESGP) – the authors use a quasi-replication method consisting of empirical analysis with fuzzy-set qualitative comparative analysis (fsQCA) to investigate SCF’s effects on CSP.

The authors find that SCF has a “doing well by doing good” effect on CSP. CFP can promote the positive effect of SCF and ESGP while ESGP’s positive effect on SCF and CFP is nonsignificant. In addition, heterogeneity tests show that SCF’s promoting effect on CSP is affected by high-low CFP and ESGP. The fsQCA results verify the empirical findings and reveal five SCF-related recipes for achieving high CSP.

This study has the following two limitations. First, we do not consider how SCF affects CSP in different industries. There is a need to investigate whether industry heterogeneity changes SCF’s effects on CSP, especially in prominent industries, such as the energy industry, with its high susceptibility to ESGP, and the manufacturing industry, with its extensive application of SCF. It will be important to investigate these industries to better understand SCF’s role in sustainability. Second, we study the secondary supply chain – namely, core firm–suppliers and core firm–customers. The authors do not consider financial institutions (e.g. banks and guarantee institutions). SCF modes that include the participation of financial institutions, such as factoring financing and reverse factoring financing, cater more to the capital needs of diversified firms. In the future, studying specific industries that have made significant contributions to the application of SCF along with others that are more sensitive to environmental governance could better highlight the effect of SCF on sustainability and help supply chain managers understand the application value of SCF. Future research could also extend SCF participants into multiple roles to explore separate effects. Tracking financing demanders, fund providers and credit guarantors could capture SCF characteristics more comprehensively. Methodologically, it will be challenging to accurately measure SCF networks in terms of quantification. In future work, this could be performed with the help of artificial intelligence.

First, our findings indicate that SCF has a “doing well by doing good” effect on core firms. SCF can not only overcome the capital shortage of SMEs but also provide significant benefits to core firms. Second, our findings provide SCF-related recipes to help firms fulfil ESGP obligations without sacrificing CFP under the pressure to “do good.” The authors provide valuable insights and diverse recommendations to help supply chain managers, marketing executives and researchers adjust supply chain management strategies. Third, this work can guide executives in various fields to adopt SCF to achieve sustainability as a risk-mitigation strategy by means of marketing.

This study identifies better, more straightforward SCF-related recipes for CSP (consisting of CFP and ESGP) using a quasi-replication analysis that improves upon conventional methods such as regression analysis, which have limited power. The authors provide valuable insights and diverse recommendations to help managers pursue sustainable development. The findings point to practical guidelines and feasible solutions that can support well-founded operational strategic and management decision-making, which can enhance a firm’s competitiveness under uncertainty and a sluggish economy.

The study examines a mediated, moderated process of students' intellectual engagement from optimism, academic self-efficacy and academic burnout.

Five hundred and twenty-seven participants who completed a self-reported questionnaire were selected using a convenient sampling technique. PLSc was used to test the proposed hypotheses.

Results showed that optimism positively affects students' intellectual engagement and academic self-efficacy. Additionally, academic self-efficacy correlates positively with students' intellectual engagement and further mediates the relationship between optimism and intellectual engagement. Finally, the moderation effect of academic burnout was positive and non-significant.

This paper is among the first to have tested a model including optimism, academic self-efficacy, intellectual engagement and academic burnout in a university setup from a developing country perspective.

The development of mega container ships and operational pressures puts forward higher requirements on the operational ability of the container terminal. Accordingly, the purpose of this paper is to propose an effective method for quay crane (QC) scheduling of multiple hatches vessel considering double-cycling strategy to improve the operation efficiency and reduce the risk of delay.

A mixed integer programming model, which covers the main operational constraints in a container terminal, is formulated to solve the quay crane scheduling problem (QCSP) with a novel objective.

A case study is presented and a number of numerical experiments are conducted to validate the effectiveness of the proposed model. Meanwhile, management insights are proposed. The results demonstrate that the proposed method can efficiently solve QCSP in a container terminal, and an interesting finding is that reducing the stack layers on the vessel can improve the operation efficiency of QC.

A new mathematical model is proposed for QC scheduling at the operational level, which considers the constraints of double-cycling strategy, multiple hatches and hatch covers. The proposed model also provides methods to research the QC double-cycling problem considering the balance between energy cost and operation efficiency.

The purpose of this paper is to present a generic framework to assess and simulate outsourcing risks in the supply chain.

This combination approach involves a qualitative risk analysis methodology termed as the supply chain risk‐failure mode and effect analysis (SCR‐FMEA) which integrates risk identification, analysis and mitigation actions together to evaluate supply chain outsourcing risk. The qualitative risk assessment will allow risk manager to provide a visual presentation of imminent risks using the risk map. Monte Carlo simulation (MCS) on the imminent risks of delivery outsourcing using the Milk‐Run system is adopted.

With basic statistical concepts, key performance variables and the risk of delivery outsourcing are analyzed. It is found that a newly implemented delivery outsourcing arrangement on the Milk‐Run system reduces the average customer lead‐time and total cost. However, a certain extent of risk or uncertainty can still be detected due to the presence of variation.

This paper reveals that company can manage the risk by adopting a systematic method for identifying the potential risks before outsourcing and MCS can be applied for examining the quantifiable risks such as lead time and cost.

The paper provides a generic guideline for practitioners to assess logistics outsourcing, especially for logistics management consultants and professionals for evaluating the risk and impact of outsourcing. It is believed that the proposed risk assessment framework can help to analyze the operational cost uncertainty and ensure the stability of the supply chain. However, the limitation of this research is that the full spectrum of outsourcing risk, especially the non‐quantifiable risk may not be analyzed by MCS.

This paper proposed an integrated framework which combines qualitative and quantitative method together for managing outsourcing risk. This research provides a standardized metric to quantify risk in the supply chain so as to determine the effectiveness of outsourcing.